1. Purpose and acceptance

Alkebulan is an online marketplace that connects buyers, independent sellers and delivery companies, and offers the BulanPay electronic wallet. The Terms set out the rights and obligations of everyone who uses the platform.

By creating an account, placing an order or using any service of the platform, you accept the Terms in their version in force. If you do not accept them, do not use the platform.

The privacy policy, which describes how your personal data is used, supplements the Terms.

2. Publishers and legal notice

The Alkebulan platform is published and operated by OD CORE AFRIQUE BF SARL. OD CORE AFRIQUE BF SARL and Tond Thinga FZE LLC are co-holders of the rights in the platform.

Legal notice:

OD CORE AFRIQUE BF SARL, a Société à Responsabilité Limitée (limited liability company), whose registered office is at Sector 17, Section DV, Lot 10, Plot 01, Ouagadougou — BP 129, Ouagadougou, Burkina Faso, registered with the RCCM under number BF-OUA-01-2026-B13-13414, IFU (tax identification number) 00320069E.
Tond Thinga FZE LLC, Free Zone Entity (FZE LLC), Ajman, United Arab Emirates, Registration Number 2621920983888, CWS-1V-229079, 26th Floor, Amber Gem Tower, Ajman.
Hosting: Hostinger International Ltd, 61 Lordou Vironos str., 6023 Larnaca, Cyprus.

3. Account and age

To order, sell or use BulanPay, you must create an account. You agree to provide accurate information when you sign up and to keep it up to date.

You must be at least 13 years old to create an account. BulanPay services — the wallet, identity verification and pay-in-instalments — are reserved for people aged 18 or over.

Your account is personal. You are responsible for keeping your password, your PIN and the confirmation codes you receive confidential, and for any activity carried out from your account. Tell us without delay if you believe someone else is using it.

The country of your account determines the services, prices and payment methods offered to you. Once set, it can no longer be changed from the app.

4. Services offered

The services available depend on your country: the app shows the ones open to you. A service that is not in the list below is not part of the offer, even if it is announced as coming soon. We may change, suspend or discontinue a service; a new service becomes part of the Terms through a new version.

On the effective date of the Terms, the platform offers:

the Alkebulan marketplace: buying products offered by independent sellers, tracking orders, reviews and conversations with sellers;
the seller space: selling products on the marketplace, under the subscription plan chosen;
delivery: local, by partner delivery companies and their couriers, and international, by freight forwarders;
international wholesale buying, reserved for customer accounts;
BulanPay: the electronic wallet, topping it up by mobile money, paying for orders and, in the countries where it is open, pay-in-instalments.

5. Sellers and orders

Products are sold by independent sellers, who set their price and description. Each seller is responsible for the compliance, quality and availability of their products, and for complying with the rules that apply to their sale. OD CORE AFRIQUE BF SARL operates the platform that enables these sales; it is not the seller of the products offered by sellers.

The price, delivery fees and any other applicable fees are those displayed when you confirm the order. Each seller then confirms the availability of their items.

Before the parcel is handed over to the courier, a cancellation request is made to our customer service. After the handover, a problem is settled through a return or a dispute, opened with that same service.

To sell, a seller submits an application and chooses a subscription plan, free or paid. The platform deducts a commission from each of their sales, at the rate of their plan on the day of the order. Their share is paid out at the earliest 24 hours after delivery, when no dispute or return is in progress.

A partner account, such as that of a seller or a delivery company, cannot place a customer order.

6. Payments and BulanPay

Depending on your country and the order, you can pay by mobile money, with the balance of your BulanPay wallet, in cash on delivery, or in instalments where this method is open. Mobile money payments are processed by our payment provider, Senfenico, and by your operator, under their own terms.

BulanPay is an electronic wallet linked to your account and reserved for people aged 18 or over. Some operations require verification of your identity: you provide an identity document and a photo of yourself (selfie), which our team reviews. We may refuse or suspend access to BulanPay if the verification fails or if an operation appears fraudulent.

Wallet operations are protected by a PIN and, depending on the amount, by a confirmation code sent by SMS. Never share these codes: our team will never ask you for them.

Pay-in-instalments follows the plan you accept; an unpaid instalment may lead to penalties. It is not offered for international orders, which are paid with a 30% deposit and then the balance, without mobile money.

7. Delivery

Local orders are delivered by partner delivery companies and their couriers, in the countries where a company is active. Orders whose items come from abroad are shipped by a freight forwarder — chosen by the seller or, for wholesale buying, by you — and then handed over by a last-mile company.

You must give an accurate address and remain reachable: the partner delivery companies of your country and their couriers receive the information needed for delivery, including your phone number. The delivery code given to you is only shared when the parcel is handed over.

Announced delivery times are indicative. Delivery companies and couriers undertake to use customer information only to deliver their orders.

8. Your obligations

You agree to use the platform in good faith and in compliance with applicable laws. In particular, you must not:

provide false information or impersonate another person;
sell, buy or promote illegal, counterfeit or dangerous products or services;
carry out fraudulent operations, or circumvent payment and identity checks;
harass, threaten or deceive other users, sellers, delivery companies or couriers;
publish content that is illegal, abusive or infringes the rights of others, in particular in reviews and messages;
access other people’s accounts or data without authorisation, or disrupt the operation of the platform;
copy, resell or extract the platform’s content by automated means.

9. Intellectual property

All intellectual property rights in the Alkebulan platform, including BulanPay, its trademarks, software, content and all associated technology, are jointly owned by OD CORE AFRIQUE BF SARL and Tond Thinga FZE LLC, co-holders of the rights, or licensed to them.

We grant you a personal, limited, non-exclusive and non-transferable right to use the app and the platform in accordance with the Terms. You must not copy, modify, decompile or extract their code.

The content you publish — reviews, photos, messages, product listings — remains yours. You authorise us to display and reproduce it on the platform as needed for its operation, and you guarantee that you hold the necessary rights.

10. Liability

We use reasonable means to ensure access to the platform and its proper operation, without being able to guarantee permanent availability: maintenance or an incident may interrupt it.

Each seller is solely responsible for the products they sell and their description; each delivery company is responsible for the transport it provides. We are responsible for the proper performance of our own obligations under the Terms.

To the extent permitted by applicable law, we are not liable for indirect damage, or for damage resulting from use of the platform contrary to the Terms, from the act of a third party or from force majeure.

11. Suspension and deletion of the account

We may suspend or close an account, remove content or refuse an operation in the event of a breach of the Terms, fraud or a risk to users’ safety, or to comply with a legal obligation. Unless there is an emergency or an obligation to the contrary, we tell you why.

You can delete your account at any time from the app settings. Deletion is refused as long as you own a shop. When orders are linked to the account, it is anonymised rather than erased, in order to keep the history of those orders.

Deleting the account does not end obligations that arose before it, in particular payment of sums due and the handling of orders in progress.

12. Changes to the Terms and version

The Terms carry a version number and an effective date, shown at the top of the document. We may change them, in particular to follow changes in the services or in the law.

Any change gives rise to a new version, published on the platform before it takes effect. When the change is significant, we inform you through the app or by e-mail. If you continue to use the platform after it takes effect, you accept the new version; otherwise, you may delete your account.

13. Governing law and jurisdiction

The Terms are governed by the law of Burkina Faso.

In the event of a dispute, please contact us first: we will seek an amicable solution with you. Failing that, the dispute will be brought before the competent courts of Ouagadougou (Burkina Faso). As regards Tond Thinga FZE LLC, the competent courts of Ajman (United Arab Emirates) may also be seised.

14. Contact

For any question about the Terms, a complaint or to report content, write to us at alkebulan@dawngroup.shop.

By post: OD CORE AFRIQUE BF SARL, Sector 17, Section DV, Lot 10, Plot 01, Ouagadougou — BP 129, Ouagadougou, Burkina Faso.

Alkebulan Terms of Use